We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@globalstonepaving.co.uk. Please note that returns will need to be sent to the following address: Tey Gardens, Church Lane, Little Tey, Global Stone (Colchester) Ltd, Colchester CO6 1HX, United Kingdom.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@globalstonepaving.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

This does not affect your Statutory Policy.

Returns

We can accept returns, subject to the following conditions: 

• The goods should be returned in their original condition and packaging, identical to how they were delivered to you.
• Returns must be made within 14 days of delivery
• You are responsible for any expenses related to the return of the goods. Typically, this cost exceeds £160.00 per paving pallet, but the exact amount may vary. Please get in touch with us to have a detailed discussion and make arrangements for the return.

 Refund

It takes upto 7 working days.